Evidence at a glance
| Question | Current evidence |
|---|---|
| Cancellation route | Account settings according to current Terms |
| Effect | Stops future renewals |
| Current access | May continue until the paid period ends |
| Refund | Not automatically created by cancellation |
| Account deletion | Separate privacy action |
| Proof | Confirmation page, email, status and timestamp |
How to cancel OhChat step by step
- Sign in through the official OhChat domain
- Open account or settings — locate subscriptions or billing
- Select the active profile subscription and choose cancel
- Read the final screen carefully — some products require a second confirmation
- Capture the page showing cancelled status, next billing info and access end date
- Save any confirmation email immediately
- Return in a new session to verify the status persisted
Cancellation proof checklist
- ✓ Date and time of cancellation
- ✓ Profile or tier name
- ✓ Amount and renewal date
- ✓ Cancellation status confirmation
- ✓ Confirmation reference number
- ✓ Last four digits of payment method
- ✓ Reminder set for 2 days before former renewal date
Cancellation vs account deletion
Cancelling a subscription stops future billing for that subscription. It does not delete the account, messages, generated content or legally retained transaction records. Account deletion is a separate privacy request — read the current Privacy Policy for identity-verification and retention details.
Cancellation vs refund
The current Terms say cancellation prevents future renewal but does not entitle the user to a refund for the current billing period, except where applicable law requires otherwise. For a duplicate or technically failed purchase, contact support promptly with the receipt, timestamp, amount and a concise explanation.
What to do if OhChat charges again
- Confirm the charge belongs to the cancelled subscription (not a separate profile, clip or bundle)
- Compare the merchant descriptor, amount and date with saved receipts
- Send support the cancellation proof and ask for the recurring billing token to be disabled
- If the merchant does not resolve a clearly unauthorised post-cancellation charge, contact your card issuer
Related guides
Frequently asked questions
The current Terms say cancellation is available through account settings.
Cancellation alone does not normally create a current-period refund.
Do not assume deletion cancels every subscription. Cancel billing first.
Save the cancelled status, timestamp, email, renewal date and receipt.
Compare receipts, contact support with proof, then follow your issuer's process if needed.